Stop leaking revenue, time, and capacity. Perform like a company twice your size.
Daloy is an operations consulting firm for growing service organizations. We redesign broken workflows, clarify ownership, standardize execution, connect systems, and apply automation or AI where it improves the operation.
Built for home services, multi-location operators, clinics, dental and ortho groups, dealerships, private and membership clubs, and insurance teams.
Start with a free intro call to confirm fit. If there is a real problem worth reviewing, the next step is a paid Daloy Operations Review, typically $2,500 to $5,000.
Senior operating judgment
Operations first. AI where it earns its keep.
Consulting leadership at
Daloy is led by Jeff Lontoc, who spent more than two decades in senior consulting leadership roles across Deloitte, PwC, and Guidehouse. That experience shapes a practical approach: start with how the business actually runs, then use better workflows, clearer operating rhythms, targeted automation, or practical AI where each earns its keep.
Where operations leak value
Bad operations leak more than revenue.
Growing companies often add people and software around broken workflows instead of fixing how the work moves. The result is lost revenue, wasted time, trapped capacity, margin pressure, and missed follow-through.
- Revenue: missed inquiries, weak follow-up, stalled quotes, and preventable no-shows
- Time: manual coordination, document chasing, duplicate entry, and status checking
- Capacity: senior people solving routine problems and too many exceptions routing upward
- Margin: rework, inconsistent processes, avoidable callbacks, and inefficient labor
- Customer or member trust: poor communication, missed commitments, and unclear status
The drag compounds quietly until it looks like a hiring problem, a sales problem, or a people problem.
Who this is for
Built for high-touch service businesses where dropped balls cost real money.
Home services and multi-location operators
Call handling, quoting, dispatch, maintenance agreements, reviews, and cross-location visibility.
Clinics, dental, and ortho groups
Missed calls, intake, scheduling, no-shows, treatment-plan follow-up, and front-office consistency.
Dealerships
Lead response, appointment setting, showroom and service-lane follow-up, CRM hygiene, and review loops.
Private and membership clubs
Member onboarding, event and reservation workflows, renewal follow-up, service requests, and staff coordination.
Insurance teams
Quote follow-up, renewal workflows, producer and admin handoffs, CRM hygiene, and retention follow-through.
The first paid step
Start with a Daloy Operations Review.
We map one workflow, team, location group, or operating lane to show where revenue, time, and follow-through are leaking, and what to fix first. You leave with a workflow map, leakage diagnosis, practical opportunity map, prioritized fix list, and a recommended first implementation project.
What we fix first
Fix the workflow creating the most operational drag.
Missed inquiry recovery
Capture missed calls, web forms, quote requests, appointment requests, or member inquiries and route the right next action.
Follow-up operating system
Make sure prospects, patients, customers, members, or policyholders do not disappear after the first touch.
CRM and pipeline assistant
Help teams maintain records, surface next actions, and keep leadership visibility current without constant reminders.
No-show and cancellation recovery
Standardize reminders, recovery steps, and manager visibility so booked revenue is not lost silently.
Cross-location operations snapshot
Show where response time, follow-up, reviews, handoffs, or operating rhythm are drifting across teams or locations.
SOP and knowledge hub
Turn scattered know-how from documents, chats, spreadsheets, and people's heads into a usable operating playbook.
How we work
What makes Daloy different
Daloy does not start with tools. We start with how the business actually runs.
That means looking at where work slows down, where responsibility gets unclear, where teams repeat the same manual steps, and where leadership lacks visibility. Only then do we decide whether the answer is a better workflow, a clearer operating rhythm, targeted technology, or some combination of those.
- Operations first, AI second
- Fixed-scope work, priced up front
- Practical systems your team can own
- Senior judgment, not a junior implementation bench
- Built for growing businesses that need better execution, not more software noise
Not a strategy deck. Not a tool demo. A practical operating improvement your team can actually use.
How Daloy works
See it. Fix it. Own it.
Every engagement moves from diagnosis to implementation to team ownership.
See it
Daloy Operations Review. We map one high-value operating lane and show where revenue, time, capacity, margin, and follow-through are leaking.
Fix it
Implementation Sprint. We redesign the workflow, standardize the operating rhythm, and build practical tools or AI support where useful.
Own it
Rollout and handoff. We train the team, adjust during adoption, and leave the playbook and system in your hands.
Representative engagement examples
What better operating flow looks like.
More capacity without another hire.
A founder-led company absorbed multi-function work without adding headcount.
Less founder-dependent execution.
A distributed team moved to a shared operating rhythm with clearer ownership and handoffs.
Practical AI inside the workflow.
A high-volume manual process was replaced with an AI-assisted workflow, reducing production time dramatically.
Who's behind Daloy
Big-firm operational rigor. Builder-level AI fluency.
Daloy is led by Jeff Lontoc. He began his career as a software engineer and computer programmer in the U.S. Air Force, then spent two decades in senior consulting leadership at Deloitte, PwC, and Guidehouse, completing more than 80 client projects.
Meet founder Jeff LontocNext step
Find the operational leak before you hire around it.
If broken handoffs, manual work, unclear ownership, leadership dependency, or team and location drift are making the business heavier than it should be, start with a Daloy Operations Review.
Talk to the kind of agent we build.
The assistant in the corner of this page is a working Daloy build. Ask it what we do, what things cost, or whether we fit your business. It answers from this site, it is honest about what it does not know, and when it makes sense it will point you to a real person. That is how we build agents for clients too.
Built by Daloy. No pressure, no pitch, and a person is always one step away.